Frequently Asked Questions

What is ECNX?

ECNX ™ is a next generation, AI driven, patient driven healthcare ecosystem that connects patients, physicians and urgent care facilities. From the moment you look for care to the completion of your wellness plan, ECNX ™ guides every step of the encounter.

Is ECNX free for patients?

Yes. Patients can sign up, find urgent care facilities and follow their personalized care road map at no cost. ECNX ™ is funded by the facilities and physicians who use our platform to deliver better care.

How does ECNX AMBIENT ™ capture my visit?

ECNX AMBIENT ™ uses ambient listening and AI based transcription to capture and document your session as it happens. Your physician stays focused on you while the encounter is automatically documented into your record — no typing, no paperwork.

Does my doctor need special hardware?

No. ECNX ™ applications are cloud based and run on the devices your care team already uses — desktops, tablets and mobile phones. There is nothing to install and nothing extra to buy.

How do I find an urgent care near me?

Use our Find Urgent Care page to search facilities close to you. ECNX ™ matches your needs to the right urgent care and guides you from the search to the visit itself.

What is my ECNX RoadMap ™?

Your ECNX RoadMap ™ is your personalized wellness plan. It lays out every step of your care journey — appointments, diagnostics and follow ups — and keeps you guided from where you are to where you need to be.

Is my medical information secure?

Yes. Your records are cloud based, encrypted and only shared with your care team. Security and privacy are built into every ECNX ™ application from the ground up.

Can I access my records from ECNX eDoc ™ anywhere?

Yes. ECNX eDoc ™ delivers your documents securely from the cloud to any device, anywhere in the world. Your complete encounter history travels with you.

How do I create an account?

Simply click Sign Up, enter your details and verify your contact information. In just a few minutes you will be part of the ECNX ™ ecosystem.

How do I contact support?

Reach us any time through our Contact Us page or by emailing support@ecnx.org. Our team is happy to help with any question about your care journey.

Same Care
Different Approach

Join the ECNX ™ ecosystem today and experience how patient care should be.